ChatcrateTerms
Last updated: 10 October 2026
These terms cover the Chatcrate browser extension, Chatcrate Pro and this website. They're between you and Choodle Ltd, trading as Chatcrate (company no. 17506918, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom).
1. What Chatcrate is
Chatcrate is a browser extension that lets you organise, search and export your chats on ChatGPT and Gemini. It stores your library in your browser only; see the privacy policy. Chatcrate is not affiliated with or endorsed by OpenAI or Google. ChatGPT and Gemini are trademarks of their owners. You must also follow those services' own terms.
2. The free version
The free version is free of charge, with the limits shown in the Chrome Web Store listing. We grant you a personal, non-exclusive, non-transferable licence to install and use it. You may not resell it, or copy, modify or redistribute its code except as the law allows.
3. Chatcrate Pro
- Who sells it: Pro is sold by our reseller and merchant of record, Freemius. Freemius takes payment, charges any VAT and issues your invoice under its own terms of sale. We provide the software, updates and support. Freemius's terms cover the purchase and payment, and these terms cover the software. Our money-back guarantee applies in addition to any refund rights in Freemius's terms.
- Licence: one licence key unlocks Pro in one browser profile at a time. You can move it by deactivating it in Options and activating it elsewhere.
- Yearly plan: renews automatically each year at the price you first paid (unless we give notice under Price changes), until you cancel. Freemius emails you a reminder about 30 days before each renewal. You can cancel at any time from your Freemius account or by emailing us. Cancelling stops the next renewal, and Pro stays on until the end of the year you paid for.
- Lifetime plan: one payment unlocks Pro, with its updates, for as long as we offer Chatcrate. If we ever stop offering Chatcrate, we'll give at least 90 days' notice by email. Before we stop, we'll release a final version that keeps Pro features working for lifetime licence holders without a licence check.
- Licence checks: Pro checks your licence with Freemius about once a week. If a check can't reach Freemius, Pro keeps working for up to 14 days after the check was due, but never past the end of the period you paid for.
- Immediate access and your cancellation right: Pro unlocks as soon as you activate your key. If you're a consumer, the law may give you 14 days to cancel. For digital content you can lose that right once you start using it, if you agreed to that at checkout. Whatever applies, our 14-day money-back guarantee gives you a full refund within 14 days of purchase, with no reason needed.
- Price changes: we don't raise the renewal price of an existing yearly plan. If we ever have to, we'll email you at least 30 days before it applies, and you can cancel before then.
4. When the sites change
Chatcrate reads ChatGPT and Gemini pages as they appear in your browser. Those companies change their sites without notice, which can stop Chatcrate working on a site until we release an update. When that happens, Chatcrate shows "needs update" on that site, and your library stays available in the toolbar popup and in Options. We aim to release a fix within a few days, but we can't promise a time, and we can't promise Chatcrate will keep working with any site indefinitely. If a change to ChatGPT or Gemini stops Pro working on that site for more than 30 days in a row, email us while it's still broken or within 30 days after it's fixed. We'll refund your most recent payment if you made it within the last 180 days.
5. Your data and backups
Your library is stored only in your browser, so we can't recover it. Use Options to make backups. You're responsible for the content you keep in Chatcrate.
6. Support
Support is by email only: support+chatcrate@orderhue.com. We normally reply within 2 working days. We don't offer phone or video calls.
7. Our liability
We build and test Chatcrate carefully, but we can't promise it will be error-free.
- We aren't liable for losses that weren't foreseeable, or for business losses such as loss of profit, revenue or business opportunity.
- Our total liability to you is limited to the greater of £100 and the total you have paid for Pro.
- Nothing in these terms limits liability that can't legally be limited, such as for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
- If you're a consumer, nothing in these terms affects your rights under the Consumer Rights Act 2015. That includes our responsibility if digital content we supply damages your device or other digital content because we didn't use reasonable care and skill.
8. Changes and ending
We may update these terms. If a change affects your next renewal, we'll email you at least 30 days before it applies, and you can cancel before then. If you break these terms, for example by sharing a licence key publicly, we may deactivate that key.
9. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you're a consumer living elsewhere in the UK, you can also bring a claim in your local courts. If you live in the EU, you keep the protection of the mandatory consumer law of your country.